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Quality Program
TTA prides itself in its approach to “Quality” and “Customer
Service”. We have put the responsibility for both of these
aspects of our business into the same functional area in the company
in order to give both the high visibility and attention they demand
in our complex business. This effort covers the Quality Management
System (QMS), Testing, and the full Customer Service, Commissioning
and Warranty Administration support activities.
The Quality program within TTA is about breaking traditional thinking,
and involving as many employees as possible – at all levels – in
the process. Above all, we focus on listening to, and meeting, customers’ requirements
in delivering the best possible product in all areas of our business,
and we constantly seek to enhance our reputation by bringing continual
improvements to the process.
Our Quality Program is based in:
- Making things we do, and the objectives we intend to achieve,
easy to understand (through the use of flow charts and diagrams).
- Continually
improve the process (through an ongoing audit process undertaken
by all employees from shop labor, to technicians,
through senior management).
- Continually monitor our performance
with our customers (through surveys aimed at all functions).
- Ensure
that we use the best available suppliers, and that they also
bring the same Quality approach to any program
they work on
together with us (quarterly report cards on quality and
performance are issued to each of our sub contractors).
- Promotion
of open communication at all levels – both
within the company, and between the company and our customers.
Service, Commissioning and Warranty Administration
This function provides a level of after production support, essential
to maintaining customer relationships at a high and positive level.
As part of the overall Quality effort this function now brings expertise
and an approach ready to address and solve any issue that comes up
through the commissioning and warranty programs. It allows a very
high level of visibility to be brought to all issues, with a focus
on addressing and solving them to our customers’ satisfaction.
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